Any one who’s had to spend time on the phone with a tech support person in a foreign land as I have had to do over the past 3 days trying to resolve an issue with a Netflix account, will understand why i tried what I was told was a great idea, that turned out not to be so.
For whatever reason when we try to play a Netflix program in our home, we get audio but no video and while that’s not a problem for me, my bride is justifiably less than impressed. My TV service, internet provider and the folks at Netflix all assure me that it’s not their problem.
A good friend suggested over lunch the other day that if you want to avoid unnecessary time on hold, you should choose the “Spanish” option when you’re calling a tech support number.
I tried it but discovered that when you do all of the subsequent instructions you get are in Spanish.
The only words I could recognize were the admonition to listen carefully because menu options have recently changed.
I guess I’m stuck with the English option and only hope the next time I have to contact a major company’s overseas text support people, they will be better at understanding English than I am at understanding Spanish.
That’s the way I see it…