There’s not much that upsets me greatly, but companies I deal with who use folks from another country to answer my calls are on top the list right now.
I’m so used to having to spell my last name, Ulm, and my home town, Delphos, for people with limited english that I’ve taken to using military style phonetics to try to get them to understand.
Generally, when asking for technical support with a problem of some sort, I also have to explain that I can’t see which is a concept that seems foreign to most of the foreign folks who take my calls.
They’ll continue to say things like “click on the red square on the screen” to which I have to reply that for me there is no such colored square, and that everything I do with my computer must be done through voice commands.
I’m always left smiling with they tell me their name is John or Sue, when I know that that’s not their name at all.
I must say that my recent experience with Satelite connections in Lima, and Dish network has been amazing. I dealt with local people and a local installer who did great work.
I didn’t even have to spell my last name.
What a concept!
That’s the way I see it.