An announcement from the Wendy’s hamburger chain that it plans to install self-order kiosks at around a thousand of it’s locations by the end of the year is the latest indication of something we seem to hear almost every day.
The face of the U.S. employment landscape is changing dramatically, and the change isn’t just confined to manufacturing.
Wendy’s officials say the move is being made to try to appeal to younger customers who, it sometimes seems, would rather text than talk with anyone.
But it’s also, obviously, a move to cut costs as well.
I wonder if another reason behind the decision may be the inability to attract the kind of younger workers who most often ask for our order?
I wonder how many young Americans used their first job in the fast food industry to begin a business career?
Or how many learned by taking orders from customers that working with the public wasn’t a career path they were interested in pursuing?
One of the pizza places I frequent was for a time using an out-of-state service to take phone orders, but they seem to have switched back to people in our zip code for the task at least for now.
I may be a relic of another era, but I refrain from using the self-checkout service at the grocery and won’t use a self order kiosk as long as I have the option.
We’ve already lost enough entry level jobs in this country.
That’s the way I see it.